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Resending Account Recovery Confirmation Emails¶

This section explains how to resend the account recovery confirmation mail in the following account recovery scenarios:

User creation through ask password option
Notification-based password recovery
Admin-initiated password reset through an email link
Admin-initiated password reset via OTP
Self-registration

Follow the steps below to configure WSO2 Identity Server to resend account recovery confirmation emails:

Tip

Sign in to the WSO2 Identity Server Management Console.

On the Main menu, click Manage > Email Template > Add.

Click Add Email Template.

To create an email template for account registration through password request:
1. Enter resendAskPassword as the Template Type Display Name and click Add.
  
  A success message about the email template creation and the Add a New Email Template screen appears.
2. Enter the following values:
  1. Email Template Type: resendAskPassword
  2. Email Template Locale: English (United States)
  3. Email Content Type: text/html
  4. Email Template Subject: WSO2 - Resend Create Password for New Account
  5. Email Body:
    
    Click to View
    html <table align="center" cellpadding="0" cellspacing="0" border="0" width="100%"bgcolor="#f0f0f0"> <tr> <td style="padding: 30px 30px 20px 30px;"> <table cellpadding="0" cellspacing="0" border="0" width="100%" bgcolor="#ffffff" style="max-width: 650px; margin: auto;"> <tr> <td colspan="2" align="center" style="background-color: #333; padding: 40px;"> <a href="http://wso2.com/" target="_blank"><img src="http://cdn.wso2.com/wso2/newsletter/images/nl-2017/wso2-logo-transparent.png" border="0" /></a> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 50px 50px 0px 50px;"> <h1 style="padding-right: 0em; margin: 0; line-height: 40px; font-weight:300; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 1em;"> Resend Password Reset </h1> </td> </tr> <tr> <td style="text-align: left; padding: 0px 50px 20px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> Hi {{user.claim.givenname}}, </p> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> We received a request to reset the password for the <b>{{user-name}}</b> account that is associated with this email address.<br> If you made this request, please click the button below to securely reset your password. </p> </td> </tr> <tr> <td style="padding: 0px 50px 0px 50px; text-align: left;"> <table align="left" cellpadding="0" cellspacing="0" border="0" style="border-radius: 4px; background-color: #ff5000;"> <tr> <td style="border-radius: 6px; padding: 14px 0px;"> <a href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}" target="_blank" style="width: 230px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; font-size: 18px; line-height: 21px; font-weight: 600; color: #fff; text-decoration: none; background-color: #ff5000; text-align: center; display: inline-block; cursor: pointer;">Reset Password</a> </td> </tr> </table> </td> </tr> <tr> <td style="text-align: left; padding: 40px 50px 0px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> If clicking the button doesn't seem to work, you can copy and paste the following link into your browser. <br/> <a style="word-break: break-all; color: #ff5000;font-size: 14px;" target="_blank" href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}"> {{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}</a> </p> <br> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> If you did not request to have your {{user-name}} password reset, disregard this email and no changes to your account will be made. </p> </td> </tr> <tr> <td style="text-align: left; padding: 30px 50px 50px 50px" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> Thanks,<br/>WSO2 Identity Server Team </p> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 20px 40px 40px 40px;" bgcolor="#f0f0f0"> <p style="font-size: 12px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #777;"> © 2018 <a href="http://wso2.com/" target="_blank" style="color: #777; text-decoration: none">WSO2</a> <br> 787 Castro Street, Mountain View, CA 94041. </p> </td> </tr> </table> </td> </tr> </table> 6. Email Footer : --
To create an email template for notification-based password recovery, enter the following values:
1. Email Template Type: resendPasswordReset
2. Email Template Locale: English (United States)
3. Email Content Type: text/html
4. Email Template Subject: WSO2 - Resend Password Reset
5. Email Body:
  
  Click to View
  html <table align="center" cellpadding="0" cellspacing="0" border="0" width="100%"bgcolor="#f0f0f0"> <tr> <td style="padding: 30px 30px 20px 30px;"> <table cellpadding="0" cellspacing="0" border="0" width="100%" bgcolor="#ffffff" style="max-width: 650px; margin: auto;"> <tr> <td colspan="2" align="center" style="background-color: #333; padding: 40px;"> <a href="http://wso2.com/" target="_blank"><img src="http://cdn.wso2.com/wso2/newsletter/images/nl-2017/wso2-logo-transparent.png" border="0" /></a> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 50px 50px 0px 50px;"> <h1 style="padding-right: 0em; margin: 0; line-height: 40px; font-weight:300; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 1em;"> Resend Password Reset </h1> </td> </tr> <tr> <td style="text-align: left; padding: 0px 50px 20px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> Hi {{user.claim.givenname}}, </p> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> We received a request to reset the password for the <b>{{user-name}}</b> account that is associated with this email address.<br> If you made this request, please click the button below to securely reset your password. </p> </td> </tr> <tr> <td style="padding: 0px 50px 0px 50px; text-align: left;"> <table align="left" cellpadding="0" cellspacing="0" border="0" style="border-radius: 4px; background-color: #ff5000;"> <tr> <td style="border-radius: 6px; padding: 14px 0px;"> <a href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}" target="_blank" style="width: 230px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; font-size: 18px; line-height: 21px; font-weight: 600; color: #fff; text-decoration: none; background-color: #ff5000; text-align: center; display: inline-block; cursor: pointer;">Reset Password</a> </td> </tr> </table> </td> </tr> <tr> <td style="text-align: left; padding: 40px 50px 0px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> If clicking the button doesn't seem to work, you can copy and paste the following link into your browser. <br/> <a style="word-break: break-all; color: #ff5000;font-size: 14px;" target="_blank" href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}"> {{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}&callback={{callback}}</a> </p> <br> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> If you did not request to have your {{user-name}} password reset, disregard this email and no changes to your account will be made. </p> </td> </tr> <tr> <td style="text-align: left; padding: 30px 50px 50px 50px" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> Thanks,<br/>WSO2 Identity Server Team </p> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 20px 40px 40px 40px;" bgcolor="#f0f0f0"> <p style="font-size: 12px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #777;"> © 2018 <a href="http://wso2.com/" target="_blank" style="color: #777; text-decoration: none">WSO2</a> <br> 787 Castro Street, Mountain View, CA 94041. </p> </td> </tr> </table> </td> </tr> </table>
6. Email Footer : --
To create an email template for an admin-initiated password reset through an email link, enter the following values:
1. Email Template Type: resendAdminForcedPasswordReset
2. Email Template Locale: English (United States)
3. Email Content Type: text/html
4. Email Template Subject: WSO2 - Resend Admin Forced Password Reset
5. Email Body:
  
  Click to View
  html <table align="center" cellpadding="0" cellspacing="0" border="0" width="100%"bgcolor="#f0f0f0"> <tr> <td style="padding: 30px 30px 20px 30px;"> <table cellpadding="0" cellspacing="0" border="0" width="100%" bgcolor="#ffffff" style="max-width: 650px; margin: auto;"> <tr> <td colspan="2" align="center" style="background-color: #333; padding: 40px;"> <a href="http://wso2.com/" target="_blank"><img src="http://cdn.wso2.com/wso2/newsletter/images/nl-2017/wso2-logo-transparent.png" border="0" /></a> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 50px 50px 0px 50px;"> <h1 style="padding-right: 0em; margin: 0; line-height: 40px; font-weight:300; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 1em;"> Resend Admin Forced Password Reset </h1> </td> </tr> <tr> <td style="text-align: left; padding: 0px 50px 20px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> Hi {{user.claim.givenname}}, </p> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> Please click the button below to reset your password for the account <b>{{user-name}}</b>. </p> </td> </tr> <tr> <td style="padding: 0px 50px 0px 50px; text-align: left;"> <table align="left" cellpadding="0" cellspacing="0" border="0" style="border-radius: 4px; background-color: #ff5000;"> <tr> <td style="border-radius: 6px; padding: 14px 0px;"> <a href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}" target="_blank" style="width: 230px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; font-size: 18px; line-height: 21px; font-weight: 600; color: #fff; text-decoration: none; background-color: #ff5000; text-align: center; display: inline-block;cursor: pointer;">Reset Password</a> </td> </tr> </table> </td> </tr> <tr> <td style="text-align: left; padding: 40px 50px 0px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> If clicking the button doesn't seem to work, you can copy and paste the following link into your browser. <br/> <a style="word-break: break-all; color: #ff5000; font-size: 14px" target="_blank" href="{{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}}"> {{carbon.product-url}}/accountrecoveryendpoint/confirmrecovery.do?confirmation={{confirmation-code}}&userstoredomain={{userstore-domain}}&username={{url:user-name}}&tenantdomain={{tenant-domain}} </a> </p> </td> </tr> <tr> <td style="text-align: left; padding: 30px 50px 50px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> Thanks,<br/>WSO2 Identity Server Team </p> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 20px 40px 40px 40px;" bgcolor="#f0f0f0"> <p style="font-size: 12px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #777;"> © 2018 <a href="http://wso2.com/" target="_blank" style="color: #777; text-decoration: none">WSO2</a> <br> 787 Castro Street, Mountain View, CA 94041. </p> </td> </tr> </table> </td> </tr> </table> 6. Email Footer : --
To create an email template for an admin-initiated password reset through an OTP, enter the following values:
1. Email Template Type: resendAdminForcedPasswordResetWithOTP
2. Email Template Locale: English (United States)
3. Email Content Type: text/html
4. Email Template Subject: WSO2 - Resend Admin Forced Password Reset
5. Email Body:
  
  Click to View
  html <table align="center" cellpadding="0" cellspacing="0" border="0" width="100%"bgcolor="#f0f0f0"> <tr> <td style="padding: 30px 30px 20px 30px;"> <table cellpadding="0" cellspacing="0" border="0" width="100%" bgcolor="#ffffff" style="max-width: 650px; margin: auto;"> <tr> <td colspan="2" align="center" style="background-color: #333; padding: 40px;"> <a href="http://wso2.com/" target="_blank"><img src="http://cdn.wso2.com/wso2/newsletter/images/nl-2017/wso2-logo-transparent.png" border="0" /></a> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 50px 50px 0px 50px;"> <h1 style="padding-right: 0em; margin: 0; line-height: 40px; font-weight:300; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 1em;"> Resend Admin Forced Password Reset </h1> </td> </tr> <tr> <td style="text-align: left; padding: 0px 50px;" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> Hi {{user.claim.givenname}}, </p> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #666; text-align: left; padding-bottom: 3%;"> We received a request to reset the password for the <b>{{user-name}}</b> account that is associated with this email address.<br> Please use below OTP as the password at next login and then reset your password.<br> OTP : <b>{{confirmation-code}}</b> </p> </td> </tr> <tr> <td style="text-align: left; padding: 30px 50px 50px 50px" valign="top"> <p style="font-size: 18px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #505050; text-align: left;"> Thanks,<br/>WSO2 Identity Server Team </p> </td> </tr> <tr> <td colspan="2" align="center" style="padding: 20px 40px 40px 40px;" bgcolor="#f0f0f0"> <p style="font-size: 12px; margin: 0; line-height: 24px; font-family: 'Nunito Sans', Arial, Verdana, Helvetica, sans-serif; color: #777;"> © 2018 <a href="http://wso2.com/" target="_blank" style="color: #777; text-decoration: none">WSO2</a> <br> 787 Castro Street, Mountain View, CA 94041. </p> </td> </tr> </table> </td> </tr> </table> 6. Email Footer : --

Tip

For information on the REST API for resending confirmation code, see Resend-Code Using REST API.

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