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Configuring the Tenant Loading Policy

In WSO2 products based on Carbon 4.4.0 or later versions, you have the option of setting the required tenant loading policy by enabling either Lazy Loading or Eager Loading of tenants. Additionally, you can separately control the loading policy for web applications and axis2 services deployed in your tenants using the GhostDeployment setting.


By default, Lazy Loading is enabled for tenants in all WSO2 products.

First, read the following descriptions to understand how Lazy loading and Eager loading work:

  • Lazy Loading: Lazy loading of tenants ensures that all tenants are not loaded at the time the server starts. Instead, the tenants are loaded on demand (upon a request sent to a particular tenant). When a tenant receives a request, the particular tenant and all tenant-specific artifacts, except web applications and **axis2

    Tenants (including the tenant-specific artifacts) are unloaded from memory if the tenant remains idle for a specified amount of time. You can configure the allowed tenant idle time. See Configuring Lazy Loading for instructions.

  • Eager Loading: Unlike lazy loading, eager loading ensures that tenants will be initialized when the server starts (without any delays). You can switch to eager loading if required. Note that you also have the option of enabling eager loading for specific tenants so that only the required tenants will be loaded when the server starts.

    When eager loading is enabled, tenants (and the tenant-specific artifacts) are expected to remain in memory without unloading until the server shuts down. See Configuring Eager Loading for instructions.

Now, see the instructions given below to configure the required tenant loading policy for your system.

Configuring Lazy Loading

As explained above, Lazy Loading (for tenants) is enabled as the loading policy in WSO2 Identity Server, by default.

Configuring the tenant unloading time (for Lazy Loading)

If you have Lazy loading enabled, you can configure the allowed tenant idle time. For example, if you set the idle time to 30 minutes, tenants that are idle for more than 30 minutes will be unloaded automatically in your system. You can configure this value using two methods.

  • Specify the tenant idle time when you configure the tenant loading policy:

    1. Open the deployment.toml file in <IS_HOME>/repository/conf location.

    2. Set the tenant idle time using the configurations element as shown below.

      tenant_idle_timeout = "33"
  • Alternatively, you can specify the tenant idle time when you start the server:

    1. Open the product startup script (. / file for Linux and wso2server.bat for Windows), which is stored in the <IS_HOME>/bin directory.
    2. Add the following system property.

      $JAVA_OPTS \ 
           -Dtenant.idle.time=<value_in_minutes>. \
    3. Restart the server.

Configuring Eager Loading

Follow the instructions given below to change the tenant loading policy to eager loading.


Before you enable eager loading, note that the server's memory footprint will increase depending on the number of tenants and artifacts that are loaded.

  1. Open the deployment.toml file from the <PRODUCT_HOME>/repository/conf/ directory.

  2. Enable the eager_loading_tenants configuration as shown below.

    eager_loading_tenants = "*,!,!"
  3. You can then list the specific tenant domains to which eager loading should apply, by using the above configuration. See the following examples:

    • If the setting should apply to all tenants, add * .
    • If the setting should apply to all tenants, except and, add *,! ,!
    • If the setting should apply only to and, add, .