Outbound Provisioning with Salesforce

The WSO2 Identity Server (WSO2 IS) has the ability to provision users into different domains like Salesforce, Google, Facebook, etc., using its identity provisioning framework.

This topic provides instructions on how to configure Salesforce as the Identity Provider to provision users from WSO2 Identity Server. The service provider in this scenario is WSO2 Identity Server. When WSO2 IS is the service provider, it is configured as the resident Service Provider. Therefore, after completing this tutorial you can see the users you add using WSO2 Identity Server being created in Salesforce too.

Configuring Salesforce

  1. Sign up as a Salesforce developer.
    1. Fill out the relevant information found in the following URL: https://developer.salesforce.com/signup
    2. Click Sign me up.
    3. You will receive a security token by email to confirm your new account. If you did not receive the email, you can reset it by following the steps given here.
  2. Log in with your new credentials as a Salesforce developer: https://login.salesforce.com/


    This document is explained using the Salesforce lightning theme. If you are using the classic theme, follow the steps given below to switch to the lightning theme:

    Click here to find the steps on how to switch from the classic to the lightning theme.
    1. Click your username to expand the drop down.
    2. Click Switch to Lightning Experience.
    3. Click the settings icon on the top-right-hand corner, and click Set Up.

    Now you are navigated to the lightening theme of Salesforce.

  3. Click Allow to enable Salesforce to access your basic information. This message pops up only when you log in to Salesforce for the first time.

  4. Once you are logged in, add a connected app. Follow instructions below on how to do this. Click here for a more information.

    Why is the Connected App required?

    The Salesforce provisioning connector in WSO2 Identity Server sends data to Salesforce via the Salesforce REST APIs. These APIs are OAuth protected. Therefore, when sending data to Salesforce using these REST APIs, the Client ID and Client Secret needs to be sent to Salesforce for Salesforce to authorize the respective REST API call. This can be achieved by creating a Connected App, which uses the standard OAuth 2.0 protocol for authentication. Once the application is created the client ID and client secret that is unique to the application is shared with you. You need to configure the Identity Provider in WSO2 Identity Server with these values to successfully configure outbound provisioning with Salesforce.

    1. Expand Apps and click App Manager.
    2. In the window that appears, click New Connected Apps that is on the top right corner.
    3. Fill in the form that appears with relevant details.
      The following table describes the form labels in detail.

      Form Label Description
      Connected App Name The name of the connected app. For example, IdentityServerProvisioning.
      API Name Enter the API name used when referring to your app from a program. The API name should match the name of the connected app. This defaults to a version of the name without spaces. Only letters, numbers, and underscores are allowed, so you must edit the default name if the original app name contains any other characters.
      Contact Email The email address used by the connected app.
      Enable OAuth Settings This section controls how your app communicates with Salesforce. Select the checkbox to enable OAuth settings to configure authentication settings.
      Callback URL The Callback URL is used for redirection. This is typically the URL that a user’s browser is redirected to after successful authentication. Use the following value here: https://login.salesforce.com/services/oauth2/token
      Selected OAuth Scopes

      Choose Full access (full) from the Available OAuth Scopes and click the button under Add. This gives the necessary permissions when accessing this App.

      These scopes refer to permissions the user gives to the connected app while it is running. The OAuth token name is in parentheses.
      Full access (full) allows access to the logged-in user’s data, and encompasses all other scopes. Full doesn’t return a refresh token. You must explicitly request the refresh_token scope to get one.


    4. Click Save > Continue to add the connected app.

  5. The resulting screen displays key information that you will need to configure the Identity Server to Salesforce.
    Make a note of the following details as you need them in upcoming configurations.

    1. Consumer Key
    2. Consumer Secret (Click the Click to reveal link to view the consumer secret)
    3. Callback URL


    Consumer Key : A value used by the consumer to identify itself to Salesforce. Referred to as client_id in OAuth 2.0.

    Consumer Secret : A secret used by the consumer to establish ownership of the consumer key. Referred to as client_secret in OAuth 2.0.


  6. Add your connected app to the profile you are going to use. This is necessary as this profile is used when you add users in to Salesforce from the Identity Server.


    Allow from 2-10 minutes for your changes to take effect on the server before using the connected app.

    1. Expand Users and click Profiles. A list of existing profiles can be viewed.

    2. As an example, if you use the profile “Chatter Free User”, click Edit and select the connected app you created to configure with the Identity Server using the provided checkbox.

    3. Click Save. Make a note of the profile ID (or address URL) of the Chatter Free User profile.


      Tip: Copy the URL and decode it using a URL decoder. You get an output similar to what is shown below:
      https://wso2-is-sso-dev-ed.lightning.force.com/one/one.app#/setup/page?nodeId=EnhancedProfiles&address=/ 00e90000001aV2o ?isdtp=p1&a:t=1509949702148

      In this case 00e90000001aV2o is your profile ID.

  7. Get the public certificate for Salesforce. Do the following in order to achieve this.


    For more information on generating the certificate, see the Salesforce documentation.

    1. In the left navigation pane, Expand Security and click Certificate and Key Management or you can search for Certificate and Key Management in the Quick Find search box.
    2. Click Create Self-Signed Certificate.
    3. Enter the Label and a Unique Name and click Save. The certificate is generated.
    4. Click the Download Certificate button to download the certificate.

Configuring the Identity Server to use email address as the username

Provisioning is the process of coordinating the creation of user accounts, e-mail authorizations in the form of rules and roles, and other tasks such as provisioning of resources associated with enabling new users.

  1. Download the WSO2 Identity Server from here and run it.
  2. Log in to the Management Console as an administrator.
  3. When you log into Salesforce, you normally use an email address. So, to integrate this with the Identity Server, you need to configure WSO2 IS to enable users to log in using their email addresses. In order to do that, follow the steps found in the Using Email Address as the Username topic.
  4. Restart the Identity Server.

Now that you are done with configuring the email address for use in authentication, configure the identity provider and the service provider.

Configuring Salesforce as the Identity Provider

This section includes steps on how to register Salesforce as an Identity Provider.

  1. Start the WSO2 Identity Server if it is not started up already and log in using the email you configured in the realm as instructed above in step 3 of Configuring the Identity Server.
  2. On the Management Console, click on Add under Identity Providers.
  3. In the form that appears, provide a name for your identity provider by filling in the Identity Provider Name. You can use "Salesforce.com" as an example, but this can be any name you choose. See Configuring an Identity Provider for information on registering and configuring an identity provider.
  4. Upload the Salesforce public certificate that you generated and saved in step 7 under Configuring Salesforce .
    Do this by selecting Upload IDP certificate and clicking the Choose File button next to Identity Provider Public Certificate.

    Why is the certificate needed?

    The Identity Provider's public certificate is used for SSL communication, to verify the signed data that comes from the Identity Provider and to send encrypted data to the Identity Provider.


  5. Expand the Claim Configuration section of the form, followed by the Basic Claim Configuration section, and select Define Custom Claim Dialect.


    We are adding a claim map in order to provision the users claim values to salesforce when outbound provisioning users to salesforce via WSO2 Identity Server. Here, the Identity Provider Claim URI is the claim URI in Salesforce, which maps local claim URI in WSO2 Identity Server. Read more about Claim Management.

    For more information on configuring advanced claims, see Configuring Claims for an Identity Provider


  6. Click Add Claim Mapping and add the following claims.
    Local claims in WSO2 IS are unique URIs. These are mapped to the attributes required by salesforce to create a new profile . Therefore, in this step you are mapping the attributes required by Salesforce to a unique URI. Now, when creating a new profile/user WSO2 IS sends these values to the correct attribute of Salesforce.

    Identity Provider Claim URI Local Claim URI
    Alias http://wso2.org/claims/givenname
    Email http://wso2.org/claims/emailaddress
    EmailEncodingKey http://wso2.org/claims/otherphone
    LanguageLocaleKey http://wso2.org/claims/dob
    LastName http://wso2.org/claims/lastname
    LocaleSidKey http://wso2.org/claims/primaryChallengeQuestion
    ProfileId http://wso2.org/claims/role
    TimeZoneSidKey http://wso2.org/claims/challengeQuestion1
    UserPermissionsCallCenterAutoLogin http://wso2.org/claims/telephone
    UserPermissionsMarketingUser http://wso2.org/claims/mobile
    UserPermissionsOfflineUser http://wso2.org/claims/country
    Username http://wso2.org/claims/emailaddress


  7. Expand the Advanced Claim Configuration section.

  8. Select the Claim URI you added from the Provisioning Claim Filter dropdown and click Add Claim.
  9. For each Claim URI, enter a default value as shown in the following table. The default values are used when creating the role in Salesforce.
    For example, the alias, email, profile ID and all the values listed below are shown when a user is created.
    These are sample values to help you understand better about claim URI and its value types.

    Claim URI Default Value
    Alias Samuel
    Email [email protected]
    EmailEncodingKey UTF-8
    LanguageLocaleKey en_US
    LastName Gnaniah
    LocaleSidKey en_US

    00e90000001aV2o The users that are added using WSO2 Identity Server are added to this profile in Salesforce. For more information on the context of profiles in Salesforce, see the Salesforce tutorial.


    The ProfileId value refers to the ID of the profile you created in Salesforce (step 6 of Configuring Salesforce). If it is the Chatter Free User profile you created, navigate to the profile in Salesforce to find the profile ID. You can do this by clicking Profiles under Manage Users in Salesforce and clicking Chatter Free User.

    Copy the URL and decode it using a URL decoder. You get an output similar to what is shown below:
    https://wso2-is-sso-dev-ed.lightning.force.com/one/one.app#/setup/page?nodeId=EnhancedProfiles&address=/ 00e90000001aV2o ?isdtp=p1&a:t=1509949702148

    In this case 00e90000001aV2o is your profile ID. Similarly, enter your Profile ID.

    TimeZoneSidKey America/Los_Angeles
    UserPermissionsCallCenterAutoLogin false
    UserPermissionsMarketingUser false
    UserPermissionsOfflineUser false
    Username [email protected]


  10. Expand the Outbound Provisioning Connectors section followed by the Salesforce Provisioning Configuration section.

  11. Do the following configurations for Salesforce provisioning. For more information on any of these fields, see Configuring Salesforce provisioning .

    1. Select Enable Connector to enable the Salesforce connector.
    2. Enter the API version. This is the version of the API you are using in Salesforce.
      Follow the steps given below to get the API version:
      1. To obtain this, log into https://login.salesforce.com.
      2. Search for API in the Quick Find search box and click API.
      3. Generate any one of the WSDL's to check the version. You are navigated to page with XML syntaxes.
      4. On the top it will mention as " Salesforce.com Enterprise Web Services API Version <VERSION> ".  For example: Salesforce.com Enterprise Web Services API Version 41.0
      5. Enter this value for the API version in the following format: v<VERSION_NUMBER>. For example: v41.0.
    3. Enter the Domain. If you do not have a Salesforce domain, you need to create a domain by logging into https://login.salesforce.com.

      Click here for more information on creating the domain on Salesforce.
      1. Search for My Domain in the search bar that is on the left navigation panel.
      2. Click My Domain.
      3. In the page that appears, come up with a name for your domain. You can check if the domain is available by clicking the Check Availability button. !!! info For the page given below to load on your browser, make sure that the Salesforce cookies are not blocked. check-domain-availability

      4. If the domain is available, select I agree to Terms and Conditions and click Register Domain to register your new domain.

      5. Once the domain is registered to your account, click the Click here to login button to test this out.


      1. Search for My Domain using the Quick Find search box and click My Domain.
        You see the domain as follows: Your domain name is <DOMAIN>-dev-ed.my.salesforce.com
      2. Make sure you enter the domain with an HTTPS prefix so that it resembles a URL: https://<DOMAIN>-dev-ed.my.salesforce.com


    4. Enter the Client ID. This is the Consumer Key obtained in step 5 when configuring Salesforce .

      Did not save the details? Click here for more information on getting the details.
      1. Search for App Manager using the Quick Find search box and click App Manager.
      2. Click the expand button for your Connected App and click View.
      3. You are navigated to the page that has the Client ID and Client Secret of the app under API (Enable OAuth Settings).
    5. Enter the Client Secret. This is the Consumer Secret obtained in step 5 when configuring Salesforce .

    6. Enter the Username. This is the Salesforce username.
    7. Enter the Password. This is the Salesforce password and must be entered along with the security token. So you would enter this in the following format: <password><security_token >
      For example, if your password is testpassword and your security token is 37f37f4433123, the value you would enter here is testpassword37f37f4433123.

      Where can I get the security token?
      1. Log in to Salesforce: https://login.salesforce.com/
      2. Click on your avatar and click My Settings. You are navigated to the Personal Information page.
      3. On the left navigation, click Reset My Security Token

      reset-security-token 4. Click Reset Security Token.
      An email is sent to you with the new security token. Check the email of the email address you configured for Salesforce.

  12. Click Register.

Configuring WSO2 IS as the resident Service Provider

For this scenario, WSO2 Identity Server acts as the service provider, so we need to add it as a resident service provider. For more information on the resident service provider, see Configuring a resident service provider .

  1. In the Main menu under the Identity section, click Resident under Service Providers.
  2. Expand the Outbound Provisioning Configuration in the screen that appears.
  3. Select the identity provider you configured from the drop down and click the (+).


    If you enable Blocking, Identity Server will wait for the response from the Identity Provider to continue.

    If you enable Enable Rules and Blocking, will block the provisioning till the rule completely evaluate and get the response back to the WSO2 IDP. Afterwards, you need to enable the XACML policy. For more information, see Rule Based Provisioning

  4. Click Update.

Working with users

The next step is to check if Salesforce is configured properly with the Identity Server. If you add a user to the Identity Server via the management console, this user should also appear in Salesforce.

  1. On the Main tab in the Management Console, click Add under Users and Roles.
  2. Click Add New User.
  3. Enter the username in the form of an email and enter the password.


    Later on, if you want to update the user details, you won't be able to update the email address.

  4. Assign a role to the user.

  5. Click Finish.
  6. In Salesforce, log into https://login.salesforce.com/.
    On the left navigation pane, expand Users and click Users. You will see that the user you created in the Identity Server has been added to Salesforce as well.

Adding a user using SCIM.

You can also add users to Salesforce using SCIM.  If you use SCIM you must do the following.

  1. In the Main menu under the Identity section, click Resident under Identity Providers.
  2. Expand the Inbound Provisioning Configuration in the screen that appears.
  3. Select the correct SCIM user endpoint and use it in the cURL command.
    The following is a sample cURL command to add users.

    curl -v -k --header "Content-Type:application/json" --user [email protected]:password --data '{"schemas":     ["urn:scim:schemas:core:1.0"],"userName":"[email protected]","password":"test25","name":{"familyName":"Gnaniah"},"emails":     ["[email protected]"],"entitlements":     [{"value":"00e90000001aV2o","display":"ChatterFreeUser"}]}' https://localhost:9443/wso2/scim/Users